Privacy Policy

Hey, Let's Talk Privacy

Look, we get it - privacy policies aren't exactly thrilling reading material. But since we're collecting some pretty detailed info about your body metrics and fitness journey at Quantavex Odyssey Fitness, we figured you'd want to know exactly what we're doing with it.

We're based in Vancouver, BC, and we follow all the Canadian privacy laws (PIPEDA, for those who care about acronyms). Bottom line? Your data's safe with us, and we'll never sell it to anyone. Period.

What Info We're Actually Collecting

Running a high-performance training facility means we need some specifics. Here's what we gather:

• Basic stuff: Name, email, phone number, address - you know, the usual contact details
• Payment info: Credit card details for memberships (though we don't actually store these - our payment processor handles that)
• Biometric data: Body composition, heart rate variability, VO2 max, movement patterns - basically everything our assessment systems track
• Health background: Medical history, injuries, current conditions - stuff our coaches need to know to keep you safe
• Workout data: Performance metrics, training loads, recovery scores, nutrition logs if you're using our meal planning services
• Facility usage: Check-in times, class attendance, equipment usage patterns

What We Do With Your Data

We're not just hoarding this info for fun. Here's how we actually use it:

• Creating personalized training programs that actually match your body's capabilities and goals
• Tracking your progress over time so we can adjust things when needed
• Making sure you're recovering properly between sessions (nobody wants overtraining syndrome)
• Sending you appointment reminders and schedule updates
• Billing your membership correctly
• Improving our programs based on what's working (anonymized data only)
• Keeping you in the loop about new classes or services that might interest you

How We're Protecting Your Info

Security's kind of a big deal when you're dealing with health data. Here's what we've got in place:

• Encrypted databases - your biometric data's locked down tight
• Secure cloud storage with regular backups
• Limited access - only staff who need your data for coaching can see it
• Regular security audits and updates
• Two-factor authentication for our member portal
• Physical security at our Robson Street facility

That said, no system's 100% bulletproof. We're doing everything we can, but if there's ever a breach, we'll let you know immediately.

Who Gets to See Your Data

We're pretty protective of your info, but there are a few situations where we might need to share it:

• Healthcare providers: If you've asked us to coordinate with your physio or doctor
• Service providers: Our payment processor, email system, booking software - they need limited access to do their jobs
• Legal requirements: If we're legally required to disclose something (court order, health authority request, etc.)
• Business transfers: If we ever sold the business, your membership would transfer to the new owners

We'll never sell your data to marketers, data brokers, or anyone else. That's not how we roll.

Your Rights & Control

It's your data. Here's what you can do with it:

• Access: Request a copy of everything we've got on file for you
• Corrections: Fix any incorrect info in your profile
• Deletion: Ask us to delete your data (though we might need to keep some stuff for legal/billing reasons)
• Opt-out: Unsubscribe from marketing emails anytime
• Data portability: Get your workout data in a format you can take elsewhere
• Withdraw consent: Change your mind about how we use your data

Just shoot us an email at info@quantavexodyssey.info or give us a call at (604) 732-8950. We'll sort you out within 30 days.

Cookies & Website Tracking

Our website uses cookies - yeah, the digital kind, not the ones from our nutrition bar. Here's the deal:

• Essential cookies: Keep you logged in, remember your cart, basic functionality stuff
• Analytics: We use Google Analytics to see how people use our site (all anonymized)
• Marketing: Occasional retargeting if you've shown interest in our programs

You can disable cookies in your browser settings, though some features might not work as smoothly.

How Long We Keep Your Data

We don't keep your info forever. Here's our retention schedule:

• Active members: We keep everything current while you're training with us
• Former members: Workout history and progress data for 3 years (in case you come back and want to pick up where you left off)
• Financial records: 7 years (Canadian tax law requirement)
• Medical/injury info: 10 years (standard healthcare practice)
• Marketing lists: Until you unsubscribe

Third-Party Integrations

We use some external tools to make things run smoother:

• Payment processing: Stripe (they handle credit card data so we don't have to)
• Email service: Mailchimp for newsletters and updates
• Booking system: Mindbody for class schedules and appointments
• Cloud storage: AWS for secure data backups

These companies have their own privacy policies, and we've vetted them to make sure they're legit.

Updates to This Policy

Things change - new laws get passed, we add new services, technology evolves. When we update this policy, we'll:

• Post the new version here with an updated date
• Send you an email if it's a major change
• Give you a heads up at the front desk

If you keep using our services after we update the policy, that means you're cool with the changes.